BioTRUST
BioTRUST Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BioTRUST has a 3.4 star rating from 47 reviews with 67% likely to recommend; consumer sentiment is mostly neutral and reviews note medium price and valued customer service, exchanges, refunds, and delivery concerns.
Key Takeaways for Future Customers
- Products are often praised as high quality and nutritious; see BioTRUST reviews for product experience.
- Expect medium price point and occasional promotional confusion around discounts.
- Prepare to contact customer service for order, delivery, or membership questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and delayed or missing refunds.
- Recurring issues with subscriptions, auto-ship charges, and difficulty canceling memberships.
- Website and account navigation problems hinder changes and accessing order history.
Positive Feedback
Many customers praise the products and some cite excellent, helpful customer service when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BioTRUST has a 3.4 star rating from 47 reviews with 67% likely to recommend; consumer sentiment is mostly neutral and reviews note medium price and valued customer service, exchanges, refunds, and delivery concerns.
Key Takeaways for Future Customers
- Products are often praised as high quality and nutritious; see BioTRUST reviews for product experience.
- Expect medium price point and occasional promotional confusion around discounts.
- Prepare to contact customer service for order, delivery, or membership questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and delayed or missing refunds.
- Recurring issues with subscriptions, auto-ship charges, and difficulty canceling memberships.
- Website and account navigation problems hinder changes and accessing order history.
Positive Feedback
Many customers praise the products and some cite excellent, helpful customer service when reached.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need you to hold my order. Have to go out of town on emergency
- - They like the product; no one answered on Saturday.
- - Hold GLP1 Elevate until they return to New Mexico from Arkansas; email.
No one answered on Saturday because you are closed, I think. I had an emergency come up and would like you to hold my order for GLP1 Elevate until I return home to New Mexico from a problem in Arkansas.
Flying out in the morning. Thank you! I really like the product. Thank you, again!
You can email me. 
Van Nuys, California
Camcelorder
I want my funds cancelled asap. $42.67 and $36.62 .
Total Refund Requested. Cancellation B226****.Send me an email cancellation and refund on my bank card ASAP.
Thank You. Josephine AM Caiazzo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInvoiced twice shipped once charged for item i djid not order
Not ordered requested return authorization never received answer
The freebie no strings attached shipped item i did not order looks like strings attached misleading advertising
However you are being paid twice on my pay pal account
Full refund
Edmonds, Washington
I just want to order, and I am getting blocked? Why?
I just want to place my order! Please contact me to explain why you are not taking my information?
This has been a very frustrating experience! I just want to try your collagen/turmeric/protein powder.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfaction
I like the ageless glow rejuvenating skin serum. It seems to be helping my skin. I bought the collagen before and liked it too.
Puyallup, Washington
Was on hold forever; never answered phone twice.
Biotrust needs to answer the phone ; was on hold forever both times I called. If you have a contact number, please have someone answer the incoming calls. Thank you.
My order has an incorrect address
My order address must be corrected to read
11270 Heatherdale Lane
Huntley, IL 60142
Thank you, James Lunn
Deliver product or service ordered
Change order
Absolutely no complaints... Biotrust is always professional 
I just changed my order because I have plenty of protein powder right now. I stay well stocked...
a catalog
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDark spot serum
When is the dark spot serum not going to be sold out? I want to order the dark spot remover as soon as possible.
Decatur, Georgia
Refund
Hello I was very impressed today with my refund on my gut support supplement! The Representative was very professional thank you so much!
Van Nuys, California
Bio Trust Vanilla Collagen clumps in my verry hot coffee.
I baught two bags of Vanilla Collagen Proteen from Bio Trust and it clumped up in my verry hot cup of coffee. You said it wasn't suppose to do that How do I stop it from clumping.
I guess in order to hear from you I must go through this review. All i want is a phone number to cal????
There is too much red tape to go through to get ahold of customer service. No wonder people are getting irritated.
I need to talk to a PERSON. I love your products and have not had a question until now.
Youre a big enough company that I would think you would have a readily available customer service line that was easily accessed. Please dont tick me off and make me go to Dr Gundry or somewhere else where I have amazing customer service.
Hi there! We are so sorry that this had happened to you.Please call their Customer Service team at 1-80*-***-****. Mon-Sat 9 am - 6 pm ET or email them at support@***.com and they will be more than happy to assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to an agent
I wanted to buy more Metabogreens but the website cut me off just wanting to purchase more at one time
Metabogreens
Hi there! Please call their Customer Service team at 1-80*-***-****. Mon-Sat 9 am - 6 pm ET or email them at support@***.com and they will be more than happy to assist you!
Rowlett, Texas
BioTRUST - Received invoice for $3250
Received an email invoice for $3250 today. I have NEVER ordered anything from this company.
Plus, I don't take vitamin supplements. Reporting this to the BBB and contacting an attorney for fraudulent billing
Thank you for reaching out! It was a mistake on their end.
Please disregard. No action is needed from you.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAcct mistake
They just send me an invoice for 3250.00. I don't even know who they are but the phone goes into a fast busy signal when I call.Don't Just cannot get anyone from the company to respond.
They sent an invoice for 3250. I quit using their product over a year ago. This is a major misktake.
Thank you for reaching out! It was a mistake on their end.
Please disregard. No action is needed from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item and cancel auto shipments
I received a large invoice I DID NOT order reoccurring product. This needs to be resolved immediately.
- Unexpected charges
Invoice I received needs resolved. I did not order reoccurring product. A one time order.
Thank you for reaching out! It was a mistake on their end.
Please disregard. No action is needed from you.
About
Founded in 2011, BioTRUST is a premium-quality, science-based, digitally native nutrition brand, empowering consumers in their health and wellness journeys as a trusted research authority and source of daily inspiration for healthy living.
BioTRUST is ranked 58 out of 1526 in Vitamins and Supplements category
BioTRUST Nutrition LLC
Naturally Honest
2011
Online
Worldwide
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Hi Jeremiah, Thank you so much for reaching out. We’re glad to hear you’re enjoying GLP-1 Elevate!
You’re correct, our offices are closed on Saturdays, and we apologize for any frustration that may have caused. We’d be more than happy to help with your request to place the order on hold while you’re traveling. Because Pissed Consumer does not share customer account details or contact information with us, we aren’t able to locate or access your order from this platform alone. To ensure we assist you as quickly as possible, please contact us directly at support@***.com or give us a call at 1-800-766-****.
Once we’re able to verify your account, we’ll be happy to take care of this for you.
Safe travels, and we look forward to helping you soon! BioTRUST Customer Support