BioTRUST Questions and Answers
How can I cancel or make changes to an existing order?
I would like to contact Customer Service โ How?
Please call 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside U.S. and Canada), please feel free to use the Email Customer Support at support@biotrust.com.
How do I know my personal information is safe and secure?
We implement a variety of security measures to maintain the safety of your personal information. These security measures, along with our entire Privacy Policy, can be found by clicking here.
Can I use more than one coupon?
At this time, we are unable to apply more than one coupon code to an order. If you have further questions, please contact our Customer Support Department.
Where do I send my Nutrition and Exercise questions to?
To better serve you, we have set up a Free BioTrust Health and Fitness blog to give you the coaching support you need to succeed. Our nutrition and fitness experts are anxious to hear from you: https://***/. For our customers, we also provide coaching through our private Facebook Group: https://***/groups/BioTrustVIP
How can I be removed from your email list?
We're sorry to hear you no longer wish to receive our email newsletters. To unsubscribe from our email list, please email Customer Service at support@biotrust.com. Be sure to include any additional email addresses you may have also used to join our distribution lists. You will receive an email confirmation once your request has been processed.
Can I exchange a product?
Yes! If you are within the 1-Year Exchange Guarantee, we will be happy to help exchange your existing products for other BioTrust products to help continue you on the path to your health and nutrition goals. Please dial 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch).
What is your return policy?
We want you to be completely satisfied with your experience. You are backed by a 60-Day Money Back Guarantee. To request an In-House Credit or refund, please contact our customer support line by dialing 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside U.S. and Canada), please feel free to use the Email Customer Support at support@biotrust.com
Can I make changes to my Subscribe and Save order?
Yes! The easiest way to make changes to your Subscribe & Save order is by visiting the "My Account" portal. You may also email or call customer service. All Subscribe & Save modifications must be requested at least 24 hours before your order is scheduled to bill.
Where can I find my tracking number?
Your tracking number can be found in the shipping confirmation email sent to you when your order ships. Please refer to this email when tracking your package.
To better serve our customers and provide faster delivery, we quickly send orders for processing. There is a limited time-frame in which we're able to make changes to your order. Once this time has lapsed, changes cannot be made. To modify your order, please contact our customer support line by dialing 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside of U.S. and Canada), please feel free to email Customer Service at support@biotrust.com support@biotrust.com