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Top Question
#88914

How can I cancel or make changes to an existing order?

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by By Admin on Behalf of the Company #2126269

To better serve our customers and provide faster delivery, we quickly send orders for processing. There is a limited time-frame in which we're able to make changes to your order. Once this time has lapsed, changes cannot be made. To modify your order, please contact our customer support line by dialing 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ€“ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside of U.S. and Canada), please feel free to email Customer Service at support@biotrust.com support@biotrust.com

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Question:
#108108

I would like to contact Customer Service โ€“ How?

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by By Admin on Behalf of the Company #2126258

Please call 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ€“ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside U.S. and Canada), please feel free to use the Email Customer Support at support@biotrust.com.

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Question:
#88923

How do I know my personal information is safe and secure?

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by By Admin on Behalf of the Company #2126257

We implement a variety of security measures to maintain the safety of your personal information. These security measures, along with our entire Privacy Policy, can be found by clicking here.

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Question:
#88922

Can I use more than one coupon?

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Answer:
by By Admin on Behalf of the Company #2126259

At this time, we are unable to apply more than one coupon code to an order. If you have further questions, please contact our Customer Support Department.

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Question:
#88921

Where do I send my Nutrition and Exercise questions to?

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by By Admin on Behalf of the Company #2126260

To better serve you, we have set up a Free BioTrust Health and Fitness blog to give you the coaching support you need to succeed. Our nutrition and fitness experts are anxious to hear from you: https://***/. For our customers, we also provide coaching through our private Facebook Group: https://***/groups/BioTrustVIP

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Question:
#88920

How can I be removed from your email list?

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Answer:
by By Admin on Behalf of the Company #2126261

We're sorry to hear you no longer wish to receive our email newsletters. To unsubscribe from our email list, please email Customer Service at support@biotrust.com. Be sure to include any additional email addresses you may have also used to join our distribution lists. You will receive an email confirmation once your request has been processed.

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Question:
#88919

Can I exchange a product?

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Answer:
by By Admin on Behalf of the Company #2126264

Yes! If you are within the 1-Year Exchange Guarantee, we will be happy to help exchange your existing products for other BioTrust products to help continue you on the path to your health and nutrition goals. Please dial 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ€“ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch).

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Question:
#88918

What is your return policy?

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Answer:
by By Admin on Behalf of the Company #2126265

We want you to be completely satisfied with your experience. You are backed by a 60-Day Money Back Guarantee. To request an In-House Credit or refund, please contact our customer support line by dialing 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Saturday 9:00am โ€“ 6:00pm ET (closed from 1:00 - 2:00 ET for lunch). International Customers (outside U.S. and Canada), please feel free to use the Email Customer Support at support@biotrust.com

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Question:
#88917

Can I make changes to my Subscribe and Save order?

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Answer:
by By Admin on Behalf of the Company #2126266

Yes! The easiest way to make changes to your Subscribe & Save order is by visiting the "My Account" portal. You may also email or call customer service. All Subscribe & Save modifications must be requested at least 24 hours before your order is scheduled to bill.

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Question:
#88916

Where can I find my tracking number?

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Answer:
by By Admin on Behalf of the Company #2126268

Your tracking number can be found in the shipping confirmation email sent to you when your order ships. Please refer to this email when tracking your package.

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